You will receive a confirmation email immediately after completing your payment.

If you still don't see the email, please check your spam folder.

If you still can't find the email after 10 minutes, please contact our support team by filling out our Contact Form right here or at the end of this page.

We answer as fast as possible, if you don't receive a reply from us within 24 hours, please check your spam folder.

It is possible to change the engraving if your order was placed on the same day, before 11pm CET. After this time, all orders enter the preparation process, the information is fixed and can no longer be changed.

Please contact us urgently if you wish to change the engraving via the Contact Form right here or at the end of this page.

Go to the "Track your order" section at the menu to track the progress of your order or click here.

What do I need to track my order?

You will need :

• Your e-mail address you used to place your order and the order number you received in the confirmation e-mail (number beginning with #)

Or

• Tracking number which You will receive in Your e-mail.

All orders are prepared, packaged and shipped within 1 to 3 business days.

Delivery worldwide typically takes 6 to 12 days, while domestic shipping within the USA can take up to 5 days.

Keep in mind that depending on your location, you may receive items later or earlier.

If the product you have ordered is personalized:

We cannot take back and refund a product that has been personalized according to your request.

If the product you have ordered is not personalized:

You can return it for a full refund. You are responsible for return shipping costs. The contents of the package must be exactly the same as the one you received. We reserve the right to refuse a refund if the product has been used, altered or damaged in any way.

To initiate a return, please contact our support team via the Contact Form right here or at the end of this page.